Absolutely. All pages
that contain your personal information are encrypted before being
sent over the internet. Our site is also protected by VeriSign.
Your privacy & safety are very important to us. We will never
sell, trade or swap our customer information, including e-mail
addresses, to any other entity.
Can I order by phone or via mail?
We cannot process orders by
phone or mail. All orders must be placed via our secure website.
Can I pay for my order with a
check, money order, PayPal or cash?
We accept major credit cards. We cannot accept any other method of payment.
What if I receive a defective
item or if my order has the wrong item(s)?
Can I add to, change or cancel
an order I already placed?
Unfortunately, in order to ship
in a timely manner, we cannot combine, modify or cancel orders once
they have been submitted. Please make sure to carefully review your
order for any errors before clicking on the "Place Order" button.
Do you take special orders or
requests? Will you let me know when a certain item comes in?
Since we carry only used product,
our inventory is controlled by what people sell to us. If we took special
orders, we would have many requests for the same product and would
be unable to fill all those orders. To get those titles you really
want, try our Personal Favorites feature.
When I sell items to you, how
long will it take to get the money?
Just a few days, depending on
the U.S. Postal Service. We’ll send your check within one week
of receiving your product.
Do you offer credit or trade?
Yes! You can sell CDs and Movies
to us for either cash or credit (same amount, your choice).
Do you accept music club CDs
(example: from the BMG Music Service, etc.)?
Do you buy CDs that are not in
a jewel case?
Yes, but we require both the
front booklet and back insert along with the CD. We also deduct 35¢ for
each jewel case we need to replace, whether it’s missing or just
cracked or damaged.
I have some CDs and Movies to
sell, but they aren’t on any of your lists. Will you still buy
We still may be interested.
Just e-mail the list to use at firstname.lastname@example.org and
we will e-mail back the prices we’ll pay if we want them.
When you ship CDs without the
jewel case, do I still get the liner notes?
Yes, front and back inserts
I live outside the United States
and my country charges import taxes. Can SecondSpin.com mark my items
as gifts on custom forms for international orders?
No, we are legally required
to mark all items as used merchandise at the value for which you paid.
I'm on a public computer and
the home page always shows personalized greeting message. How can I
get rid of it?
link to remove the home page welcome message.
Why are you now charging sales
tax on internet orders? You don’t have a store in my state.
Our parent company has many
retail outlets nationwide. We are now required to charge sales tax
in these states on all orders.